Call Navigator™ is a powerful but easy-to-use inbound Call Management Service developed by Reality Telecom plc. The two Call Navigator™ products ( Businessand Enterprise) cater for the call handling needs of any size of business via the internet. No expensive switchboard or PBX is needed, but if one is already installed, Call Navigator™ will work alongside it 24 hours a day to enhance your call handling capability and your image. In all cases your callers are given the kind of welcome that they would normally only expect from world-leading businesses.

Make life simpler for your customers by giving them just one 0870 number to ring. And when they do, Call Navigator™ will greet them professionally, give them choices and route their calls to landlines, mobile phones, faxes or voicemail... whichever works best for you.

Your company's image is enhanced
Callers get a good impression of your business, thanks to a professionally recorded greeting that's all part of the call answering service. There's only one number for your callers to remember too.

Call Navigator™ puts you in control
You decide which departments your callers are offered (e.g. "sales", "marketing", "finance" etc - up to a maximum of 81 departments!). Call Navigator™ grows easily to fit the changing needs of your business.

Callers can reach anyone, anywhere in your business
Each department contains a 'hunt group' of up to 10 telephone numbers that Call Navigator™ will try in turn until the call is answered. You can include fixed, mobile and even international numbers.

It's easy to make instant changes
By simply logging onto the service via the internet, you can change settings instantly and remotely - from any location. This helps with business continuity if you need to divert calls to respond to unplanned events such as staff sickness, telephone problems or if you are moving locations. For serious eventualities, Call Navigator™ can form an invaluable part of your Disaster Recovery plans allowing calls to be taken anywhere.

There's a wealth of 'smart' features
You can have a different greeting and range of options for out-of-hours calls. Call Navigator™ also offers integrated voicemail (with email and SMS alerts), call announcements and screening, call reporting, telephone conferencing, fax reception and fax to email on the same Call Navigator™ number. Click here for more details.

If you need more information about Call Navigator™, see our answers to Frequently Asked Questions.

Try the service now
You can listen to a demo of Call Navigator™ right now by calling 08709 220 115.

Call Navigator™ Business from only £259.99

Call Navigator™ your scaleable solution to tomorrow’s growing pains

Even good things like more customers and more staff can bring problems! Have you got the resources and systems to manage changes quickly and efficiently?

Ensure your ability to handle calls grows with you

Call Navigator ™ , unlike most switchboards, is scaleable to grow as your business demands. You can set up the service if you wish with just 1 department and a few numbers, or as many as 81 departments and 810 numbers. New numbers can be added to the system, or changed in an instant.

As an alternative to upgrading your switchboard (or purchasing your first) Call Navigator™ wins hands down. Switchboards cost thousands of pounds, can often be difficult to programme, and require an annual maintenance contract. However, because Call Navigator™ uses our telephone network and the internet instead of physical equipment it costs just a few hundred pounds and is simple to use.

If you wish to continue using your switchboard for existing numbers you can do so. Call Navigator™ will provide the answer to your new numbers.

Keep the office running when key staff are away

If someone is on holiday, or calls in sick, his or her calls can simply be rerouted to another person without your receptionist having to remember or find out who is where. If you have mobile staff or homeworkers, then their calls can be set up to hunt for their mobiles or home numbers either as first or second choice.

Controlled growth managed by you when you want

If you are planning a marketing campaign or recruiting new staff Call Navigator ™ lets you add new numbers, or include new people at the drop of a hat and for no extra charge (numbers can be removed just as easily). All changes are done on the internet in a matter of minutes, and the changes are instantaneous. Temporary arrangements are a piece of cake.